John, who is the broker / owner of a large real estate company in the Southwest, U.S., and I were just speaking over the phone. We had an interesting conversation about the 175 or so agents who work in his company.
We were discussing the change that’s taking place in the market, partially due to the economic climate and partially due to the needs of home buyers.
Specifically, John and I spent time talking about the idea that many agents act like “salespeople” when what is really needed is more of a “consultant” role. “Maybe they need to be more like consultants who bring value, expertise, and much more to the table. Considering many buyers and sellers do so much of the work upfront, their specific need for an agent is not what it used to be. Now, people come to the agent having done so much work. They know the prices, they know the market. They want the agent to be able to help them put everything together. The agent should be their “consultant”, said John.
While not revolutionary, I was intrigued by John’s thought process. We hear it everyday on the phone when speaking to agents about signs. Inevitably, they tell us how their job is changing. Not for the better or worse, just changing. In fact, more people think the changes are for the best.
“If the agent needs to morph into a “consultant”, the value they bring to the table should be more apparent to their customer(s), and therefore the customer may feel the agent’s fee is more justifiable”, said Bill (a leading agent in a NY franchise office).
Now I’m not here to tell you if the tide is turing with regards to the typical agent, but I am here to tell you that it might make sense for you to consider whether or not you’re a salesperson or something else in the eyes of your customers.
As we all know, everyone can’t be sold to the same way. I guess it makes sense for us all to look at our customers for who they are, and what they need, and then it’s up to us to prove our value and help them along.
Regardless of who you are and what you do, let’s all keep an open mind and grow as we need to. Best of luck!