Customer Success Advisor

Location: Des Plains, IL

Company Description

Oakley Signs & Graphics is proud to be one of the largest manufacturers of real estate signs in the country. We believe in building teams of qualified people who share our company values - foremost of which is a passionate focus on quality and service. Our customer survey scores are ranked at the top among all businesses and our clients consistently show their appreciation through repeat business and referrals. We're looking for exceptional team members to help us continue to elevate our service and product quality.

Job Description

Oakley Signs & Graphics is expanding and our Des Plaines, IL location is seeking a Customer Service Representative to join our team of Customer Success Advisors.

The position requires working early evening hours until 7:00 PM, Monday - Friday.

The Oakley Customer Success Advisor team puts a human face on all of Oakley's customer touchpoints. You'll be on the phone, managing email, and live chatting with our website customers. You'll handle a wide range of issues from order quotes to being a point-of-contact to resolve the occasional mistake. You'll get to know our product line and become an expert at advising customers and identifying helpful upsells. It will feel good to help people. You're not just taking an order in a call center, you're acting as a trusted consultant for real estate agents from all over North America. You’re going to be completely empowered to wow our customers.

We'll give you the training and tools to perform in a fast-paced, multitasking environment. If you’re a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow. The starting rate for Customer Success Advisor member is $17.00/hr ($35,000 per year). We also offer insurance benefits, incentive compensation, and a 401k.

Duties and Responsibilities

• Customer service, sales, and problem resolution
• Phone, email, and live chat
• Developing order quotes
• Product knowledge, customer consultation, and upsells
• Assisting peers and providing peer to peer training
• May attend trade shows and provide tradeshow sales support

Qualifications

• Demonstrate excellent verbal, written, and proofreading skills - Have a minimum of 2 years with one previous employer
• You need a high school diploma
• You know how to sit back and keep your cool if a customer loses theirs
• You're super familiar with online shopping
• You have above-average computer skills, including the use of your typical office apps (email, MS Word, Excel, web browsers), and the ability to type at least 40 words per minute
• We use Mac OS X-based systems, so understanding how to move quickly and efficiently on an Apple computer is a big plus
• Very important: When you don't know how to do something, your instinct should be to search our company knowledge base or Google it and see what you can learn for yourself

Skills that could give you an edge

• You have prior call center experience, especially for an online company - You have business, retail, or hospitality experience
• You're bilingual
• You have experience in the real estate industry

Are you the one we've been looking for?